General Terms and Conditions
- 1.1 Golden90 (www.golden90.com) is a brand of Soft Sport Solution N.V (Dr. N.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao) registrated in the Commercial Register of the Curaçao Chamber of Commerce & Industry with registration number: 141382. The company is licensed in Curaçao to provide Internet Gaming Services and Products.
- License Number: Master Licence 1668/JAZ of Curacao eGambling Licensing N.V.
- Trading and Contracting Company of Soft Sport Solution N.V. in European Union:
Competens Advice Solutions Limited (Company Registration Number: C 78253)
5 Majestic Court Street, Mary's Street Mellieha, MLH1337 Malta.
- www.golden90.com and Soft Sport Solution N.V. are jointly referred to as ''Golden90'' for the purpose of these General Terms and Conditions.
- Soft Solution Solution N.V. operates under www.golden90.com domain. For certain regions can specific domains be used for satisfaction of players.
- 1.2 All bets placed on Golden90 are operated, held, accepted, placed and processed exclusively in Curacao. Golden90 pays its all betting and other taxes in Curacao.
- 1.3 Golden90 and the Customer are the only parties involved in each betting contract.
- 1.4 In order to place a bet with Golden90, the customer must agree on following General Terms and Conditions.
- 1.5 Golden90 reserves all its rights to modify these General Terms and Conditions. The customer is responsible to remain informed on the currently valid provisions. Golden90 recomends that customer prints out these General Terms and Conditions in order to avoid misunderstandings and disputes at a later stage.
- 1.6 The customer is responsible to take part of all information about the applicable laws in his place of residence for online gambling. The customer must ensure that when using the website, acts as an individual customer, acts within the laws of his own jurisdiction. Golden90 cannot be held responsible for any violation of local laws on the part of the customer.
- 1.7 Playing at Golden90 is restricted to individuals of legal age as it is determined in the jurisdiction in which the customer is located, being an individual who has registered as a customer and who holds a player's account on www.golden90.com. Under no circumstances may a person register and play if he or she is under 18 years of age. Any deposited funds by such a person will be returned to the individual after the account been closed by the operators of Golden90 and any winnings/profits will be forfeited.
- 1.8 The Customer understands and accepts that playing on the online community services provided on Golden90 are for entertainment purposes only. Use of any other purposes or intention is stricly prohibited. Customer must insure that playing on Golden90 is only of a personal nature.
- 1.9 The Customer must insure that it will not be involved in any fraudulent, improper, collusive, misleading, fixing, manupulative or other unlawful activity in relation to Golden90 or services provided by the Operator.
- 1.10 If a customer's account has been Closed, the operators of Golden90 will re-open the customer's account if the customer lodges a complaint and provides the operator with reasonable proof that the customer has not been involved in unlawful activities. The customer must provide such proof's to Golden90 latest within six (6) monts period from the date the customer's account was closed. Otherwise the customer looses the right to the funds on its account.If you intend to open more than one account, for whatever reason, Golden90 has the right to close all of your accounts if no reasonable explonation been provided.
- 1.11 By registering on Golden90 the customer acknowledge and confirm full acceptance of all Terms and Conditions of use and that the customer fully understands the rights, obligations, terms and conditions set forth herein. If the customer not fully understands the terms and conditions of Golden90, the customer is not allowed to register on www.golden90.com and not to participate in any gambling events.
2. SITE AND SERVICES
- 2.1 To use the services provided by Golden90 on www.golden90.com, the customer must open an account. Only one account is allowed per customer and must register personally. Golden90 reservers the rights to refuse any application of a customer if Golden90 suspects action of non-tolerated interests mentioned in terms and conditions.
- 2.2 The Customer must always provide and maintain correct/valid, complete information to Golden90. Customer hereby acknowledge that if any of information provided by customer to Golden90 is false, Golden90 has right to refuse registration on its platform. The customer is obligated to upon request from Golden90, to provide official documents such as; for example any kind of bill document, account statement or any other official documentation which Golden90 find necessary in order to confirm the correctness of the information provided by the customer in connection with the registration following verification procedures.
- Participation of minors in offered on this website activities is prohibited
- 2.3 By opening an account with us, Golden90 warrant that you:
- 1. Are at least 18 years of age and above the legal age for gambling
2. Are legally capable of entering into binding contracts.
3. Have not excluded yourself from gambling and neither we nor any other operator has excluded you from gambling.
4. Are a resident in an area that permits gambling online.
- 1. Are at least 18 years of age and above the legal age for gambling
3. PAYMENTS & BETS
- 3.1 Golden90 does not accept any type of cashpayments to the customer's account. Deposits can only be made via www.golden90.com. Available payment methods, associated fees, requirements, detailed information concerning the paymentmethods is available on www.golden90.com.
- 3.2 The currency of the custormer's account is decided upon registration.
- 3.3 The customer may access its customer's account immediately upon processing deposit and the payment supplier's confirmation that the transaction has been affected. Customer may place bets as soon as the customer has access to the funds on its account. All deposits are made in real-time and if completed sucessfully, will be credited to the customer's account instantly. All deposits processed by the customer are irreversible.
- 3.4 A bet on Golden90 can only be placed over the internet. Golden90 will not accept a bet from the customer unless there are sufficient funds in the customer's account to cover the amount of the bet. Golden90 reservers the rights to refuse or limit any kind of bets if neccessery.
- 3.5 Deposits made to a customer's account must only be used as bets in games on Golden90. A deposit must atleast ones be in a bet before a withdrawal can be initiated. After acceptence of a bet by customer, it is fully binding and cannot be cancelled. If a bet is placed used by the customer's login information, the bet will be considered to have been made by the customer him/her self.
- 3.6 Golden90 reserves the rights, at any time and without prior warning, to cease to offer an announced game and to withdraw a scheduled gaming activity. In such event all commenced but not completed games will be annulled and the bets will be repaid to the customer.
- 3.7 There is a minimum amount of any deposit to a customer's account. In case a transfer is accepted and shown on the customer's account and Golden90 later receives notice from the card issuer that the transfer of any reason been reversed, Golden90 will temporarily close the customer's account on suspicion of fraud or stolen credit card.
- 3.8 Card providers, financial institutions, banks and other ''third party payment'' methods may charge a fee for processing payment. The customer is liable to pay any/such ''third party payment'' processor fee.
- 3.9 For protection of the customer, Golden90 will monitor all bets and account transactions made on Golden90. All transactions will be checked to prevent money-laundering and all suspicious transactions will be reported to the ''Money Laundering Reporting Officer'' (MLRO) who will report to the advised authorities.
- 3.10 The customer can at any time log in to his account and view all statements which would show all transactions, deposits, bonuses, winnings, bets and withdrawals. Should the customer notice any mistakes, he/she must notify Golden90 immediately so that the mistake can be rectified. Such a mistake should be reported within 90 days from when the mistake first appeared on the customer's account.
- 3.11 Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.
3.12 It is the cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile.
- 4.1 Withdrawal options and associated fee requirements are all listed in the customer's account under withdrawal option.
- 4.2 The Customer has always access to its deposits and winnings and may at any time request a withdrawal within three (3) bank days. In case of cumulative ammounts in ecess of the equivalent of 2,500 EUR, Golden90 will conduct an identification verification process to establish the customer's identiy, age and place of residence. Golden90 reserves the rights to perform such verification procedures in connection with withdrawals where the amount corresponds to less than the equivalent of 2,500 EUR.
- 4.3 Before any withdrawals are carried out, Golden90 has the right to request a valid document of identification, for example copy of driver's license or any other valid document of identification. Golden90 reserves the rights to determine which documents of identification that are acceptable. If the customer has deposited funds with credit cards or debit cards or if the customer has requested a withdrawal to be made to a credit card or debit card, Golden90 has the right to request copies of both front page and back page of the relevant card. For the customer’s own safety, Golden90 recommends that the customer only makes the first six (6) numbers and the last four (4) numbers on the credit card or debit card visible when providing the copy of the card. The CVV/CVV2 number on the credit card or debit card should not be visible on the copy.
- 4.4 Golden90 reserves the right to refuse withdrawals from the customer’s account and to Close a customer’s account if this is not used for betting on Golden90, or if there is suspicion of abuse of the Golden90 services, fraud or any other criminal act.
5. BONUSES AND OFFERS
- 5.1 Golden90 will form time to time award bonuses to customer's which are accounted for each separately. Golden90 reserves the rights to refuse or rescind different bonuses at any time for any reason. Bonus money can not be withdrawn from the customer's account as long as option been mentioned. If the customer withdraws money from its account and there still is bonus money on the customer's account which has not been put on games, such un-played bonus money on customer's account vill be automatically forfeited and will no longer be available for the customer.
- 5.2 In certain forms, certain games, bonus money must be used by the customer a certain number of times before any winning results from the bonus money can be withdrawn from the customer's account, also called as a turnover requirement. It is the customer's responsibility to ensure and aware of the terms and conditions of the turnover requirement at all times. A complete list of bonuses offered by Golden90 to the customer is available at the bonus section on the website.
- 5.3 Golden90 reserves the right to deny or withdraw the bonus offer at any time. No written correspondence will be provided to the customer and Golden90's decisions are final.
- 5.4 Golden90 reserves the right to void in some of cases bonus and winnings if the customer or any person in the customers household has previously received a similar bonus. This applies for all betting bonuses.
- 5.5 If the customer uses a proxy server or similar to connect to Golden90 in order to alter or hide the true identity of the customer, or alter or hide the true identity of the customer's computer equipment, Golden90 reserves the rights to void any bonuses and any winnings made while playing with bonus money.
6. CUSTOMER SUPPORT AND COMPLAINTS
- 6.1 Customer support is provided and complaints are handled by Golden90 through an online help desk using the contact form at the www.golden90.com. All inquiries and complaints must be directed to the Customer Support in writing or in electronic format. A complaint must be submitted in a valid manner when it contains clear information regarding the customer's identity and gives all relevant details giving rise to the complaint. Complaints will be handled by Golden90 customer support within 2 working days for submission of complaint by the customer.
- 6.2 Spamming on customer support chat is prohibited. Customer's are prohibited from harassing or abusing the customer support chat. Customer's are requested to adress their concerns without the use of obscenities or threatening language.
- 6.3 Customer's are prohibited from discussing a complaint or the lenght of time within which same has been pending or has been processed by Golden90 in other social places.
7. PRIVACY OF CUSTOMER INFORMATION
- 7.1 Golden90 is committed to protect all your privacy and personal information. Personal and financial information of customer will be kept cinfidential. However, under applicable laws and gaming regulations, Golden90 is required to maintain a secure online list of all registered Players which may be disclosed to the applicable regulator upon request by the regulator.
- 7.2 Personal information, as shown on the customer account meny, shall be defined as any information about the customer that directly or indirectly identifies the customer. Most of the personal information is supplied by the customer on a voluntary basis and some is gathered automatically by Golden90's systems such as statistical data on the customer's use on www.golden90.com.
- 7.3 The customer's personal data vill not be disclosed to any third parties, unless such disclosure is necessary to process the customer's requests, such as effecting transactions on the customer's account or participating in games, to carry verification procedures or unless it is otherwise required by law. Since Golden90's service providers and entities withtin Soft Sport Solution N.V. are responsible for certain parts of the overall functions/operations of www.golden90.com, personal data may be disclosed to such third parties and the customer hereby consents to such disclosures.
- 7.4 In accordance with applicable data protection legislation, the customer hereby consents to the storage and processing of personal data to be used by the Soft Sport Solution N.V. for marketing, electronic and for digital services.
- 7.5 The customer also consents to the processing and transfer of personal data for the purposes of detecting and preventing fraud and other criminal activities inrelation to Golden90.
- 7.6 By using www.golden90.com, you opt-in and consent to receiving communications by SMS, e-mail and telephone. Should the customer wish to opt-out from receiving such communication, the customer may opt-out by editing the settings in My Account on the website.
8. LAWS AND PROHIBITIONS
- 8.1 By accessing Golden90 and/or registering as a customer you agree that all matters relating to your access to and use the website and services provided by Golden90 shall be governed by and construed in accordance with the laws of Curacao, without giving effect to any principles of conflicts of law. Any dispute arising out of your use of the website and/or Golden90’s services shall be settled by the courts of Curacao and you hereby agree to submit to the exclusive jurisdiction of such courts.
- 8.2 It is the responsibility of the customer to understand the laws in his/her jurisdiction of residence relating to all aspects of playing at Golden90. Your access to Golden90 is on your own initiative and you are responsible for your compliance with local laws if and to the extent local laws are applicable. Golden90 makes no representation that materials on the website's services are appropriate, available or allowed in your jurisdiction. Golden90 is unable to provide any legal advice regarding this matter and Golden90 accepts no responsibility whatsoever should an individual act in breach of any law or regulation in transacting with Golden90 in whichever manner.
- 8.3 Any failure or delay by Golden90 in the performance of its obligations of its services shall not be deemed a breach of its obligations to you if such failure or delay to the extent such failure or delay is caused by fire, flood, earthquake, elements of nature or acts of God, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labour difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond the reasonable control of Golden90. Golden90 does not accept any liability for the consequences arising out of any such force majeure events.
- 9.1 Golden90 reserves the right to amend or change these Terms and Conditions at any time. Any changes to these Terms and Conditions will be notified to customer in advance and will enter into force upon acceptance by the customers. If you do not accept the amended or new Terms and Conditions you may not access, use or continue to use the website or any of the services provided by Golden90. Golden90 advises you to periodically review the Terms and Conditions in order to be informed of any changes.